⚠️ Placeholder — Pending Customer Approval
This privacy policy is a placeholder and must be replaced with customer-reviewed and approved legal copy before the site goes live. The content below is for structural purposes only and does not constitute legal advice.
Privacy Policy
Last updated: 28 April 2026
1. Introduction
IMHA Industrial Solutions (“IMHA”, “we”, “us”, “our”) is committed to protecting your personal information. This policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
[Company registration number — TO BE CONFIRMED]
2. Information We Collect
We may collect the following categories of personal information:
- Contact details: name, email address, phone number, company name
- Enquiry content: messages, service interests, project descriptions you submit via our contact forms
- Technical data: IP address, browser type, pages visited, via our analytics system (with your consent where required)
- Communications: records of correspondence with us via email, phone, or WhatsApp
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide the services you request
- Send you information relevant to your enquiry or our services
- Improve our website and services
- Comply with our legal obligations
We do not sell, rent, or trade your personal information to third parties.
4. Legal Basis for Processing
We process your personal information where: you have given us your consent; it is necessary for the performance of a contract with you; it is required by law; or it is in our legitimate interests provided those interests do not override your rights.
5. Data Retention
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry records are retained for operational and legal purposes and may be deleted on request subject to legal retention obligations.
6. Your Rights Under POPIA
You have the right to:
- Access your personal information held by us
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal obligations
- Object to the processing of your personal information
- Lodge a complaint with the Information Regulator (South Africa)
To exercise your rights, contact us at: [enquiry email — TO BE CONFIRMED]
7. Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.
8. Third-Party Services
We use the following third-party services which may process personal information on our behalf: Google Analytics (anonymised analytics), and Resend (transactional email delivery). Each provider operates under their own privacy policy and data processing terms.
9. Cookies
We use minimal cookies for analytics purposes. You may disable cookies in your browser settings. Disabling cookies will not affect your ability to use the core features of our website.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of our website after changes constitutes acceptance of the revised policy.
11. Contact
For privacy-related queries or to exercise your rights, contact us at:
- Email: [enquiry email — TO BE CONFIRMED]
- Phone: +27 (0)66 472 8140
- Address: [physical address — TO BE CONFIRMED]